Terms of Service

1. General Provisions & Definitions

This document constitutes a public offer by SUNPOWER BIOTECH PRIVATE LIMITED (the "Service Provider") to enter into an agreement for Indian supplier verification services and related services (the "Agreement") on the terms set out below.

The following terms are used in this offer:

• Service Provider — SUNPOWER BIOTECH PVT LTD, registered in India (CIN: U01611GA2023PTC016033)
• Client — any individual or legal entity that accepts this offer
• Offer — this document, published at sunbiotech.biz
• Acceptance — full and unconditional acceptance of the offer terms
• Services — supplier verification services listed in Section 4 of this offer
• Order — the Client's request to the Service Provider for Services

2. Subject of the Agreement

The Service Provider undertakes, at the Client's instruction, to provide Indian supplier verification services and/or other services specified in the agreed Order, and the Client undertakes to accept and pay for such services in accordance with the terms of this Agreement.

The specific scope, timelines and price of services are determined individually on the basis of the Client's Order and agreed between the parties before work commences.

3. Acceptance of the Offer

Acceptance of this offer is effected by the Client performing any of the following actions:

• Payment of an invoice issued by the Service Provider
• Submission of an order through the form at sunbiotech.biz with subsequent order confirmation
• Sending written confirmation (by email) to commence work
• Signing an individual agreement that references this offer

Acceptance of the offer means the Client agrees to all terms of this Agreement.

4. Description of Services

The Service Provider provides the following services:

4.1. Document Verification

Analysis of registration documents, licences, certificates and tax details (GST, PAN, IEC) of an Indian counterparty via official databases.

4.2. On-Site Inspection

Physical visit by an inspector to the supplier's factory or office with photo/video documentation, assessment of production capacity and preparation of a report.

4.3. Contract Monitoring

Monitoring of production stages, product quality, delivery schedule compliance and shipment control.

4.4. Interest Representation

Acting on behalf of and in the interests of the Client in India: negotiations, signing documents under power of attorney, attendance at meetings.

4.5. Compliance Audit

Comprehensive verification of a supplier's compliance with international standards, environmental norms and Indian labour legislation.

4.6. Dispute Resolution

Pre-litigation dispute resolution with Indian counterparties: formal claims, mediation, coordination with local lawyers.

Full descriptions and current pricing are published at /en/services/.

5. Pricing & Payment

5.1. Pricing

Service prices are determined on the basis of the current price list and/or an individual commercial proposal. The final price is fixed in the invoice and/or individual agreement.

5.2. Payment Terms

• Payment is made on the basis of an invoice issued by the Service Provider
• Advance payment: 50–100% of the service cost (depending on the service type)
• Payment deadline: 3 business days from invoice date, unless otherwise agreed

5.3. Payment Methods

• Bank transfer to the company's HDFC Bank account (INR)
• International bank transfer (SWIFT/IBAN)
• Cryptocurrency (by arrangement)

5.4. Currency

Payments may be made in Indian rupees (₹), US dollars ($) or euros (€) by agreement of the parties. The exchange rate applied is the Reserve Bank of India (RBI) rate on the invoice date.

6. Service Timelines

Indicative turnaround times:

• Document verification: 2–5 business days
• On-site inspection: 5–10 business days
• Contract monitoring: throughout the delivery period (by arrangement)
• Interest representation: per agreed schedule
• Compliance audit: 7–14 business days
• Dispute resolution: individually (from 14 business days)

Specific timelines are agreed at order confirmation. The Service Provider makes reasonable efforts to meet agreed timelines; delays caused by third parties (the supplier, government bodies) do not constitute a breach by the Service Provider.

7. Service Provider's Rights & Obligations

7.1. The Service Provider undertakes to:

• Provide Services to a high standard and within agreed timelines
• Deliver verification reports in the agreed format
• Maintain the confidentiality of information received from the Client
• Inform the Client of material circumstances affecting service delivery
• Act in good faith and in the Client's interests

7.2. The Service Provider is entitled to:

• Engage third parties (partner inspectors) to perform services, while remaining responsible for the outcome
• Request additional information from the Client as required for service delivery
• Suspend services if the Client fails to make payment on time
• Refuse to provide services upon identification of signs of unlawful activity

8. Client's Rights & Obligations

8.1. The Client undertakes to:

• Provide accurate and complete information required for service delivery
• Pay for services promptly in accordance with invoices issued
• Accept the results of work or raise a reasoned objection within the specified period
• Not use received reports for unlawful purposes

8.2. The Client is entitled to:

• Receive information on the progress of services
• Make clarifications to the order before work commences
• Request rectification of any deficiencies in services within a reasonable timeframe
• Cancel services in accordance with the conditions set out in Section 14

9. Service Acceptance Procedure

Upon completion of services, the Service Provider sends the Client a report and/or service completion certificate.

The Client is required to review the results within 5 business days of receipt. In the absence of reasoned objections within that period, the services are deemed accepted in full.

Where the Client has substantiated comments, they must be submitted to the Service Provider in writing. The parties then agree on the procedure and timeline for addressing them.

10. Liability

• The Service Provider is liable for the quality and completeness of services rendered, up to the value of fees paid for those services
• The Service Provider is not liable for losses arising from decisions taken by the Client on the basis of provided reports
• The Service Provider does not guarantee specific commercial outcomes from use of the information in reports
• The Client is responsible for the accuracy of information provided
• The Service Provider's maximum aggregate liability under this Agreement is limited to the amount actually paid by the Client for the relevant service

11. Confidentiality

Each party undertakes not to disclose the other party's confidential information received in the course of performing this Agreement, except as required by law.

The following is considered confidential: Client data, order content, verification results, financial terms of cooperation.

Confidentiality obligations remain in force for 3 years after termination of the Agreement.

Details of personal data processing are set out in the Privacy Policy.

12. Force Majeure

The parties are released from liability for non-performance or improper performance of obligations where caused by force majeure: natural disasters, military action, epidemics, strikes, government actions restricting the parties' activities, and other circumstances beyond the parties' control.

The party affected by force majeure must notify the other party within 5 business days of the event occurring.

13. Dispute Resolution

The parties will seek to resolve all disputes and disagreements arising under this Agreement through negotiation.

A pre-litigation claims procedure is mandatory. The response period for a claim is 15 business days from receipt.

Where a dispute cannot be resolved through negotiation, it shall be submitted to the competent court at the Service Provider's registered location (State of Goa, India), unless the parties agree otherwise.

14. Term & Termination

This Agreement enters into force upon acceptance and remains in effect until the parties have fully performed their obligations.

14.1. Termination at Client's request

• Before work commences — 100% refund of advance payment
• During performance — refund less the cost of services already rendered and expenses incurred
• After completion — no refund

14.2. Termination at Service Provider's request

The Service Provider may terminate the Agreement unilaterally where the Client breaches payment terms (delay of more than 10 business days) or where signs of unlawful use of services are identified. In this case the advance payment is refunded less the cost of services already rendered.

15. Service Provider Details